Frequently Asked Questions

Frequently Asked Questions about Stone Countertops in Winnipeg

We often get asked the same questions, and while we’re happy to answer, we’ve also taken the time to compile a page of our most-common questions. Is the answer to yours here? 

What types of stone countertops do you offer in Winnipeg?

We regularly fabricate quartz, granite, porcelain, quartzite and marble countertops and other stone applications in Winnipeg and surrounding areas for both commercial and residential projects.

We live outside of Winnipeg, can you supply stone countertops to us?

Yes! We fabricate stone for homes and businesses in southern Manitoba and Western Ontario. Depending where you live there may be additional travel charges, but we are happy to fabricate, deliver and install your stone. 

What is the difference between quartz and granite countertops?

Granite is a natural stone, each unique piece cut from quarries and finished into slabs for fabrication, while quartz is manufactured with a mixture of ground quartz and resin and then patterned for a flawless consistency. For more information on the different types of stone we use, read our Stone Countertops 101 article here

Which stone countertop is best for kitchens in Winnipeg’s climate?

For most indoor applications in climate-controlled homes and businesses, any type of stone would be suitable. For outdoor applications with extreme temperature fluctuations like we have in Winnipeg, we recommend granite to withstand sun, cold and changing conditions. If you’d like to know more about using stone for outdoor applications, you can read our article about it here

How do I choose the right stone for my countertops?

Because stone countertops are similarly fabricated, and differences in durability, longevity and care are minimal, choosing the right stone for you generally comes down to style and taste. Choose your stone based on which one you love and you’ll be happy with it for decades. If you’d like to see some of our work for style inspiration, check out our galleries! 

Are stone countertops heat-resistant?

All stone countertops we fabricate are very heat-resistant, though we do still recommend protecting your surface. High heat exposure can alter/dull polished finishes on quartz, and while granite is extremely resistant to heat, there is always a risk of a small, undetectable flaw that might be aggravated. You can see how heat affected some stone samples in our Stone Countertops Stress Test article here!

Is there a warranty on your quartz countertops?

Yes!

We guarantee that your new quartz surface is free from fabrication and installation defects, and that the product has been inspected and approved under strict quality guidelines.

his warranty is valid for a period of ONE YEAR from the date of installation
Any claim made against this warranty must be submitted in writing. 
This warranty applies to all quartz installed in its original location by a Solid Stone-certified professional and is void if the quartz is moved from the original location of installation or if any workmanship is provided by a party other than Solid Stone. 
Solid Stone, at its discretion, will repair or replace the affected material if it fails as a result of faulty fabrication or installation. The cost of repair or replacement shall be borne by Solid Stone and includes all associated labor charges.
If replacement of the stone is required, all efforts will be made to replicate the original stone surfaces as closely as possible with respect to color, grain and grade.
We reserve the right to exclude defect or damage caused by the following:
    • Customer abuse or misuse.
    • Failure to clean & maintain stone in accordance with Solid Stone 
recommendations.
    • Staining and/or naturally occurring discolourations in the stone.

 

I'm replacing my countertops and keeping existing cabinets, can you fabricate to fit?

Yes! We can definitely fabricate countertops to fit an existing space. In order to accurately template an existing space for new stone countertops, the existing countertops will need to be removed. This means you won’t have countertops for the week or two it takes us to fabricate and install, so be prepared for that. Another thing that’s helpful to know, if you currently have laminate countertops, sometimes the cabinetry is built differently. Read more about this here.

How do I care for and clean my stone countertop?

Stone countertops are easy to care for. Generally you can avoid chips and scratches by using a cutting board when you’re using tools and being careful not to drop anything on the edges, and avoid stains by wiping spills promptly. Other than that, wiping with a damp cloth is all you’ll need to keep it looking it’s best. If you do end up with chips, scratches or stubborn stains, please contact us for recommendations before trying online solutions

Do stone countertops require regular sealing?

Most stone varieties don’t require regular sealing. All granite we sell comes with a sealer already applied that should last approximately 10 years of average use. After that time (or if you notice water starting to absorb into the stone) a yearly sealing is recommended. 

Can you repair chips and scratches in stone countertops?

Yes! If you have a chip or scratch in your stone countertops, please contact us and we can help.

How long does it take to fabricate and install a stone countertop?

Depending on how busy we are, our goal is that once you sign a contract, we’d have someone out to digitally template the space and get precision measurements in 7-14 days. Once we have the measurements, it takes approximately 10 days from templating to get to installation. Timelines can vary depending on a number of reasons, but we’ll let you know up front what those might be. For a more detailed glimpse into our process, you can read our article here

Do you source your stone locally in Manitoba or import it?

Some granite is cut in local Manitoba quarries, but most stone countertops are imported from quarries and manufacturers all over the world.

Can you fabricate custom shapes or features like waterfall edges?

Yes we can! We regularly fabricate waterfall edges and we can fabricate stone into whatever shape you need.

What edge profiles are available for stone countertops?

We have a variety of standard edge profiles (eased edge, quarter inch round, quarter inch bevel and half inch round) as well as specialty edges (ogee, rock face and waterfall/bevel). For diagrams of these edges, you’ll find them in our Countertop Worksheet

How long does a stone countertop installation take?

For most residential countertop projects we are in and out of your home in less than a day. An average sized kitchen usually takes us about half a day to install and then any other areas as needed. Timelines can vary depending on conditions and scope of the project.

Do I need to prepare my kitchen before custom stone installation?

In order to have a smooth installation, we ask that any loose items be removed between the door and the area of installation to minimize tripping or hazards while moving heavy stone. Also, please ensure the installation area is clear of items, and that drawers in base cabinets and items stored inside base cabinets are removed.

Can I visit your showroom to view slabs before purchase?

Yes! We have sample pieces available at our Sargent Avenue showroom, and if you would like to view/inspect full slabs or remnant pieces, we can meet you at our Winnipeg shop in St. Boniface.

Do you offer templating services for accurate countertop measurement?

We digitally template all spaces for accurate measurement and precision stone fabrication.

How can I prevent staining or etching on my stone surfaces?

Stone can be stained by high-pigment spills or oily materials and etched by acidic spills. In order to prevent staining and etching, wipe spills promptly with a damp cloth. For more information on stains, you can read our Stress Test article here.

Can I cut directly on my stone countertops?

We get this question regularly, and while in most situations you’re unlikely to damage your stone with a knife, we still recommend using a cutting board. Stone is incredibly hard, but in some cases it can scratch. Also, stone is terribly bad for the edge on your knife. 

Do you offer backsplashes made from the same stone as the countertop?

We do! Matching backsplashes are very popular! Ask our team when you’re getting a quote and they will get you started.

Do you work with Manitoba home builders or contractors on new construction?

We do! Whether you are renovating your home or business, or building something new, we can fabricate countertops for your project. We work well with builders and renovators to provide accurate and prompt scheduling and work closely with them to follow their timelines.

custom granite kitchen countertops
granite bathroom vanity winnipeg

Need ideas or inspiration? Find it in our galleries!

Solid Stone Team

Tim Siemens – General Manager
Solid Stone Countertops

Tim has been in the Winnipeg stone industry for decades, and is always ready to answer questions or help point you in the right direction. 

Have a question we didn’t cover? For more information about stone countertops or to request a quote, fill out our form below and we’ll be happy to help.

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